- Warranty Period
WCS provides warranty service and official customer support, which only applies to WCS products purchased from its official website,
Product: We provide 1 year limited warranty for the Wireless camera/Wireless Doorbell and Solar panels purchased from WCS.
Replacement Units: Product warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
- Warranty Forfeiture
Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products that are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products that have been dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products which are damaged due to the violation of direction on safe battery handling and usage; (i) Warranty is for the original purchaser only and is not transferable.
- Limitation of Damages
WCS is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
In addition to the above warranty forfeiture, in no event will WCS be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and WCS’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.
Return & Refund Policy
Product: At WCS, we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can request for a full refund or exchange within 30 days from the date of delivery.
Beyond the end of the 30 days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 30 days of the delivery date.
Customers must inform us within 30 days of the delivery date if they are missing products’ part or receiving the wrong products.
Products purchased from other channels except WCS official website is not responsible for their refund and return.
- Return Policy for Products Purchased from WCS
If the WCS product that you purchased directly from WCS does not meet your satisfaction or does not apply to your installation application (the “Product for Refund”), you may return your Product for Refund to WCS for a full refund within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges are not available.
- a) Return Products within 30 Days for Refund
To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”).
The Product for Refund must be:
- In the original manufacturers packaging, and shipped securely;
- Complete with all the accessories, documentations, and Original packaging
- Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals;
- Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges;
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the shipped location
WCS shall not be responsible for any loss or damage to the Product for Refund caused in transit.
The Product for Refund will be thoroughly inspected by WCS when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to WCS, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at WCS’s sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received.
If the Non-conforming Product for Refund is rejected by WCS, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from WCS back to you.
- b) Return Defective Products within Warranty Period
In the event that your WCS product becomes defective and if it’s within WCS’s limited warranty and within the warranty period (1-year warranty), you may return your defective product (the “Returned Product”) to us for repair or replacement.
If the product is defective (not manmade defective) when you receive it, within 30 days, you can return to WCS and get a full refund or replacement. WCS are responsible for the shipping fees.
Beyond the 30 days but within 1 year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-WCS shipping fees and WCS will bear the freight of new replacements or repaired units.
For replacing or repairing defective (not manmade) products beyond 1 year, you are responsible for the shipping fees back and forth. (The freight of replacements and repaired units are calculated by the actual package weight and size.)
If the product is manmade defective, refund or replacement is not available within 30 days. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.
- c) How to Return
Step 1: Email WCS to request a return form.
Step 2: Complete form and email to WCS, return one copy in with the items
Step 3: Pack the items and ship them to the address stated on the return form
Important Note: Please pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks. The return number must be on your return-shipping label and in the box. Then ship the product in original packaging to the address we provided. We will process your refund and automatically apply a credit to the card associated to your original order. Please allow 7-15 business days for credit to clear after WCS have receipt of the returned item(s)
- d) Shipping in Return Process
For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed on the return form. WCS shall not be responsible for any loss or damage to the Returned Product caused in transit.
International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.If the returned product is tested and found to be non-defective or not covered by the WCS’s limited warranty by the certified WCS technicians, you should be responsible for arranging shipment of the returned product from WCS to your location.